Farnell Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Our team are recruiting new team members to join us as Customer Service Representative / Inbound Customer Service Agent supporting our customers. This role is based in our office in Krakow, Poland, on successful completion of your probationary period, we offer the opportunity for hybrid working! This is an excellent opportunity to use your English language skills and join a global business working to support our customers across Europe and put them at the Heart of Innovation and Technology. Are you an enthusiastic, results driven individual with a positive attitude to customer service, if yes, we want you to join our team and help provide our customers with a first class service on every call! With training provided, you too can be part of a team that prides themselves on the products and exceptional service they offer. This is a fast-paced environment where you as a “people person” with a “flair to deliver for the customer” can take ownership of the call and truly make a difference. Do not worry, you do not need to know anything about electronics! Your customer service and ability to cross sell, up-sell and a passion for learning is key. You can learn everything you need to be successful in the job. What Skills Do We Need? Previous experience in a Contact Centre / Business Centre and / or sales environment Ability to cross sell and link sell and connect with customer to promote opportunities Computer Savvy – good working knowledge of Microsoft packages and ability to learn quickly Sound knowledge of the web and browsing to find results Proven ability to multi task Ability to work under pressure, remain calm and diplomatic at all times Experience of using bespoke in-house systems, Salesforce and/or Orbit would be a bonus but not essential, the passion for learning new things is key Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. English Language Skills. What Will You Be Doing? May provide quotes, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Salary & Benefits In addition to our competitive salary, we offer additional benefits, some are listed below but there are more! Hybrid working on completion of probationary period Medicover Quarterly Bonus Employee Referral Program Free Fruit 26 days of holidays regardless work experience Why Join Us? Our team is diverse, one which respects each other, works hard as a team, share their passion of customer service, see themselves as a work family and celebrating 10 years of their success this year! #LI-EMEA #LI-FARNELL The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu. Job Applicant EMEA Imprints At Avnet, relationships matter. We are a global, FORTUNE® 500 technology solutions company with an extensive ecosystem that delivers design, product, marketing and supply chain expertise to customers at every stage of the product lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet, or one of our companies, means being a part of a global team; we work collaboratively and with integrity, and do business the right way. At every turn we partner together to help our customers, suppliers and teammates deliver what is next in technology distribution. Avnet Companies: Avnet Abacus Avnet Embedded Avnet Integrated Avnet Manufacturing Services Avnet Silica EBV Elektronik element14 Farnell Hackster.io Newark